Privacy Policy

Jackie Cave Wellness — how we collect, use and protect your personal data
Jackie Cave Wellness  |  jackiecavewellness.com  |  Last updated: 28 March 2026

ICO Registered Jackie Cave Wellness (Jacqueline Parkes) is registered with the Information Commissioner’s Office (ICO) under the Data Protection Act 2018.

  1. Who we are

Jackie Cave Wellness is a holistic wellness practice based in Weston-super-Mare, Somerset, UK, operating at jackiecavewellness.com. Jackie Cave Wellness is the trading name of Jacqueline Parkes. For the purposes of UK data protection law, Jackie Cave Wellness (Jacqueline Parkes) is the data controller responsible for your personal data.

You can contact us at:

  • Website: jackiecavewellness.com/contact
  • Email: via the contact form on our website
  1. What personal data we collect

We collect personal data in the following ways:

Contact form (WPForms)

When you submit an enquiry through our website contact form, we collect your name, email address, and any information you choose to include in your message.

Newsletter sign-up

When you subscribe to our newsletter, we collect your name and email address. Our newsletter is managed through Systeme.io.

Systeme.io membership (Soul Light Circle)

When you join our Soul Light Circle membership, we collect your name, email address, and payment information (processed securely through Systeme.io and Stripe). We do not store your payment card details directly.

Bookings and appointments

When you book a session or service with us — including hypnotherapy, yoga, holistic therapy treatments, or online courses — we may collect your name, contact details, and relevant health information necessary to provide a safe and appropriate service.

Health information

For certain services such as hypnotherapy, reflexology, and holistic therapy treatments, we may ask you to complete a health consultation form. This information is classified as special category data under UK GDPR and is treated with the highest level of care and confidentiality.

Cookies and website usage

Our website uses cookies to help it function correctly and to understand how visitors use the site. These may include essential cookies (required for the site to work), functional cookies (to remember your preferences), and analytics cookies. You can manage cookie preferences through your browser settings.

  1. How we use your personal data

We use your personal data only for the purposes for which it was collected, including:

  • Responding to your enquiries and providing the services you have requested
  • Sending you our newsletter and wellness-related updates (with your consent)
  • Managing your Soul Light Circle membership account
  • Processing bookings and appointments
  • Maintaining health and safety records relevant to therapy sessions
  • Improving our website and services
  1. Our lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent — for newsletter sign-ups and marketing communications. You may withdraw consent at any time.
  • Contract — to fulfil bookings and deliver services you have purchased.
  • Legitimate interests — to respond to enquiries and manage our business.
  • Legal obligation — where we are required to retain certain records.

For special category data (health information), we rely on your explicit consent, which we will always seek before collecting this information.

  1. Third parties we share data with

We do not sell your personal data. We may share data with the following trusted third-party services solely to deliver our services to you:

  • io — for email marketing, membership management, and payment processing
  • Stripe — for secure payment processing via our website checkout and Systeme.io
  • WPForms — for contact form processing (data stored within our WordPress site)
  • WordPress / Krystal Hosting — our website platform and hosting provider
  • LearnDash — for online course delivery and student records

All third-party providers are required to keep your data secure and may only use it for the purposes we specify.

  1. How long we keep your data
  • Contact form enquiries: up to 2 years, or until your enquiry is resolved
  • Newsletter subscriber data: until you unsubscribe
  • Membership data: for the duration of your membership plus 2 years
  • Health consultation records: 7 years (in line with professional therapy practice guidelines)
  • Course enrolment records: up to 5 years after course completion
  1. Your rights under UK GDPR

You have the following rights regarding your personal data:

  • The right to access — to request a copy of the data we hold about you
  • The right to rectification — to ask us to correct inaccurate data
  • The right to erasure — to ask us to delete your data in certain circumstances
  • The right to restrict processing — to ask us to limit how we use your data
  • The right to data portability — to receive your data in a portable format
  • The right to object — to object to processing based on legitimate interests
  • The right to withdraw consent — at any time where consent is our lawful basis

To exercise any of these rights, please contact us via the contact form at jackiecavewellness.com/contact. We will respond within 30 days.

  1. How we protect your data

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website is hosted on a secure server with SSL encryption (https). We regularly review our data practices and only retain data for as long as necessary.

  1. Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

  1. Changes to this policy

We may update this Privacy Policy from time to time. The most recent version will always be published on our website. This policy was last updated on 28 March 2026.

Jackie Cave Wellness  |  jackiecavewellness.com  |  Weston-super-Mare, Somerset, UK